FASNAP® TERMS & CONDITIONS OF SALE
All truck shipments are shipped F.O.B. Elkhart, IN, Orlando, FL or Anaheim, CA on carriers selected by Fasnap® Corp. Carriers may be specified by customer under certain circumstances. All ground shipments are shipped via United Parcel Service (UPS), unless otherwise specified. International shipments are arranged through our forwarding agents or through customer specified customs brokers. Payment is required by letter of credit, wire transfer, payment in advance by bank certified check or by credit card. All orders placed after 2pm EST will ship the following business day regardless of specified shipping method.
Return Merchandise Authorization (RMA) Policy
If you would like to return your order please call our Customer Service department at (800) 624-2058 or complete the information by following this link (Product Returns). Product returns without a pre-approved authorized RMA will delay processing. Fasnap® Corp is a Continuous Improvement organization. All our employees strive for excellence in serving each customer. Your uniquely coded return provides us the opportunity to improve our processes to meet all customer expectations.
Return Merchandise Authorization (RMA) Instructions
1. Call our Customer Service Department or complete your return information online at (Product Returns).
2. Provide your Order Number to receive your approved RMA code, we cannot process your return without an approved RMA code.
3. Clearly mark the RMA code on the shipping label to ensure timely processing.
4. All product returns must be received within 30 days of the invoice date.
a. All product returns are subject to a 20% restocking fee.
b. Customer is responsible for all shipping and handling fees.